PapayMoni Privacy Policy

PapayMoni is committed to protecting your privacy and maintaining the highest standards of information security. This Privacy Policy explains how we collect, use, store, and share information when you use our App or related services.

1.1 Data We Collect

When you interact with PapayMoni, we may collect the following categories of data:

A. Personal Information

• Full name, email address, and phone number
• Bank Verification Number (BVN) for identity verification
• Government-issued identification (if required for KYC)
• Transaction and payment details

B. Technical and Device Information

• Device model and operating system
• Session logs, app usage statistics, and crash reports

C. Financial and Transaction Data

• Wallet activity (funding, transfers, withdrawals)
• Linked bank account details (only for transaction processing)
• Digital exchange and asset movement history

D. Location Data

• Approximate or precise location for regulatory, fraud detection, and service availability purposes.

E. Communication Data

• Messages, feedback, or inquiries sent through our in-app chat or support channels.

1.2 How We Use Your Information

Your information helps us deliver a secure and seamless user experience. We use your data to:

• Verify your identity and ensure account security.
• Facilitate and record financial transactions accurately.
• Detect, prevent, and investigate fraudulent or suspicious activities.
• Improve the functionality, performance, and reliability of the App.
• Provide customer support and respond to inquiries.
• Send service notifications, system alerts, or promotional content (optional).
• Comply with financial, legal, and regulatory obligations under Nigerian and international laws.

1.3 Data Security

We prioritize the protection of your data through:

• Bank-grade encryption protocols (SSL/TLS)
• Regular security audits and vulnerability assessments
• Strict internal data access controls

All sensitive information is encrypted during transmission and storage. While we implement industry-standard safeguards, no system is entirely foolproof. You are encouraged to maintain the confidentiality of your credentials and promptly report suspicious activity to our support team.

1.4 Data Sharing

PapayMoni values user privacy and transparency. We do not sell, rent, or trade personal data.

Information may be shared only with trusted entities in the following cases:

• Service Providers: For app hosting, transaction processing, analytics, or verification services.
• Regulatory Authorities: When required by financial regulators or law enforcement agencies.
• Partner Platforms: Such as Bybit and licensed microfinance institutions for backend trading and wallet services.

All third-party partners operate under strict data confidentiality agreements and comply with applicable data protection laws.

You can manage or disable cookies through your device settings. Disabling cookies may affect certain app functionalities.

1.5 International Data Transfers

Some of our service providers and servers may be located outside Nigeria. By using PapayMoni, you consent to the transfer and processing of your data across jurisdictions that may have different data protection standards. Regardless of location, we ensure that appropriate data protection and contractual safeguards are in place.

1.6 Data Retention

PapayMoni retains user data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, or regulatory obligations
• Resolve disputes or enforce agreements

Afterward, data is securely deleted or anonymized to prevent unauthorized use.

1.7 User Rights

As a user, you have the right to:

• Access and request a copy of your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for optional permissions (camera, location, contacts, etc.)
• Request data deletion (“Right to be Forgotten”)
• Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us at papaymoni-support@barsmiko-inc.net. We will respond within a reasonable time frame, typically within 7–14 working days.

1.9 Children’s Privacy

PapayMoni is not intended for children under 13 years of age. We do not knowingly collect data from minors. If we learn that a child’s data has been provided, we will promptly delete it.

1.10 User Consent

By creating an account and using PapayMoni, you consent to the collection and processing of your data as described in this Privacy Policy. You may withdraw this consent at any time by deactivating your account or contacting our support team.

1.11 Updates to This Privacy Policy

PapayMoni may revise this Privacy Policy periodically to reflect product updates, legal changes, or feedback. All updates will be communicated via in-app notifications, email, or official website posts. Your continued use of the App signifies acceptance of the updated policy.

Contact Information

If you have questions or concerns about our Privacy Policy, contact us at:

• 📧 Email: papaymoni-support@barsmiko-inc.net
• 💬 In-App Chat: Use the Support section within the PapayMoni App.